Terms & Conditions
Last updated: September 3, 2026
These terms explain the general website and adoption policies already used by Souls Maltipoo Puppies. Puppy-specific details—such as the exact puppy, price, deposit, delivery plan and health-guarantee terms—should also be confirmed in the written adoption agreement and payment communication for that puppy.
1. Adoption Approval
Submitting an enquiry or application does not automatically reserve a puppy. We may ask questions about your household, experience and plans for the puppy so both sides can decide whether the match feels right. We may decline an application when we do not believe the placement is appropriate.
2. Puppy Availability
Puppy availability can change quickly. A puppy shown as available on the website is not considered reserved until the required reservation steps are completed and confirmed by us in writing. We do our best to keep the website current, but a recent reservation may not appear online immediately.
3. Deposit and Payment Terms
Our original terms require a non-refundable deposit to reserve a puppy, and the deposit is applied toward the purchase price. The remaining balance is due according to the written arrangement made for that puppy before pickup or delivery.
Payment methods may include PayPal, Venmo, Zelle, bank transfer or cash when confirmed by us for the transaction. Never send a full credit-card number or CVV through a general website form or email. Always confirm payment instructions directly before sending funds.
4. Health Guarantee
Our original program includes a one-year genetic health guarantee for qualifying hereditary or congenital conditions. The signed health guarantee/adoption agreement sets the exact coverage, exclusions, documentation requirements, owner responsibilities and remedy. The Health Guarantee page provides a plain-language overview.
5. Veterinary Care After Go-Home
Our original terms require the new owner to arrange a licensed-veterinarian examination within 48 hours of receiving the puppy and to continue appropriate vaccinations, parasite prevention, nutrition and routine care. Keep the puppy’s health records and veterinary receipts.
6. Pickup and Delivery
Pickup and professional delivery options are discussed individually. Any delivery fee, meeting point, carrier or flight-nanny arrangement must be agreed before travel. Timing can change because of the puppy’s readiness, weather, carrier schedules, route conditions or other safety considerations.
7. Returns and Rehoming
We want every puppy placement to be permanent. If a serious life change means you can no longer care for your puppy, contact us before surrendering or transferring the dog whenever reasonably possible. Our original terms state that returned puppies are not automatically eligible for a refund; any return or rehoming arrangement is handled according to the signed agreement and the individual circumstances.
8. Pet Homes and Breeding Rights
Our original terms describe puppies as being placed as pets unless breeding rights are specifically agreed in writing. If registration or breeding rights apply to a particular puppy, those details must appear in the puppy’s written agreement; they should never be assumed from general website language.
9. Adult Size, Coat and Appearance
Any adult-size estimate is only an estimate. Maltipoos can vary because they are a Maltese–Poodle mix, and terms such as Teacup, Toy and Mini are not official Maltipoo breed divisions. Final weight, height, coat texture, color development, ear set and other physical traits cannot be guaranteed unless a specific written agreement expressly says otherwise.
10. Website Information
We try to keep puppy status, age, photos and other website information accurate. Small errors, delayed updates or typographical mistakes can happen. If a website statement conflicts with a puppy-specific written agreement, veterinary record or written reservation confirmation, the puppy-specific document controls.
11. Responsible Ownership
After the puppy leaves our care, the owner is responsible for safe supervision, appropriate training, housing, food, exercise and veterinary care. No temperament or behavior outcome can be guaranteed because a dog’s development is influenced by genetics, health, environment, socialization, training and daily management.
12. Governing Law
Our original terms state that the adoption relationship is governed by California law. Nothing on this page is intended to remove any non-waivable consumer right that applies under law.
13. Contact
Questions about these terms should be sent to support@minimaltipoo.com before you place a deposit or complete an adoption.